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Accessibility for Ontarians with Disabilities ORC Multi-Year Accessibility Plan


The Accessibility for Ontarians with Disabilities Act, 2005, (AODA) provides a framework for the phased in establishment of standards for the accommodation and integration of Ontarians with disabilities. This Act is enforced by the Ministry of Community and Social Services.

The ORC Multi Year Accessibility Plan sets out how the Act applies to the ORC as well as the ORC’s obligations and timelines for compliance.

Section 1: A review of the purpose and responsibilities currently established under the Act

Section 2: The ORC multi-year plan

In accordance with regulation 191/11, this plan shall:
  • outline the ORC’s strategy to prevent and remove barriers and meet its requirements under this regulation;
  • be reviewed at least once every five years; and
  • be posted on the ORC website along with annual status reports.

Section 1
Accessibility for Ontarians with Disabilities Act, 2005 Purpose

1.   Recognizing the history of discrimination against persons with disabilities in Ontario, the purpose of this Act is to benefit all Ontarians by, (a) developing, implementing and enforcing accessibility standards in order to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025; and (b) providing for the involvement of persons with disabilities, of the Government ofOntario and of representatives of industries and of various sectors of the economy in the development of the accessibility standards. 2005, c. 11, s. 1.

Regulation 429/07
Accessibility Standards for Customer Service Purpose and application

1. (1)  This Regulation establishes accessibility standards for customer service and it applies to every designated public sector organization and to every other person or organization that provides goods or services to members of the public or other third parties and that has at least one employee in Ontario. O. Reg. 429/07, s. 1 (1).

Establishment of policies, practices and procedures

3. (1)  Every provider of goods or services shall establish policies, practices and procedures governing the provision of its goods or services to persons with disabilities. O. Reg. 429/07, s. 3 (1).

  • Use of service animals and support persons
  • Notice of temporary disruptions
  • Training for staff, etc.
  • Feedback process for licensee and public feedback
  • Notice of availability of documents and agreement on format of those documents
  • Accessibility report

In 2009, the ORC developed and introduced these policies. They are found on the intranet and on the ORC website.

Annually the ORC undertakes the certification or accessibility reporting.


Purpose and application

1. (1) This Regulation establishes the accessibility standards for each of information and communications, employment and transportation.

Section 2
ORC Multi-Year Accessibility Plan

Commitment Statement

The Core Values of the ORC are respect, innovation and accountability. Commitment to the intent of the AODA activates and enhances these core values.

Procuring or acquiring goods, services or facilities

The ORC is committed to incorporating accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.

In 2014, the ORC shall codify this commitment in its Procurement Policy.


On an ongoing basis, the ORC ensures that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to,

  1. all employees, and volunteers;
  2. all persons who participate in developing the organization’s policies; and
  3. all other persons who provide goods, services or facilities on behalf of the organization.

Records will be kept of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.

In 2009, the ORC trained its entire staff on the AODA and corresponding new ORC policies.

In 2010, the ORC introduced accessibility training as mandatory training for all staff and began to incorporate it into all subsequent employment contracts.

Accessible formats and communication supports, including feedback and Emergency procedure, plans or public safety information.

The ORC is committed to providing accessible formats and communications supports, upon request.

In 2014, the ORC will begin to notify the public about the availability of accessible formats and communication supports.

Accessible websites and web content

The ORC commits to make its internet and intranet websites accessible and that all new web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA, and shall do so in accordance with the schedule set out in this section.

Commencing January 1, 2014, all new ORC internet websites and web content shall conform with WCAG 2.0 Level AA, as prescribed in the legislation.

By January 1, 2021, all ORC internet websites and web content shall conform with WCAG 2.0 Level AA.

Employment Standards

Since established through the Racing Commission Act, 200, the ORC’s employment manual states that “Employees shallbe managed in a professional and supportive manner so that they can realize their potential as part of the Commission team and as individuals.”

The manual further states that “Employees shall have the right to equal treatment and workplace accessibility and to work free from discrimination and harassment in a safe and healthy workplace.”

In 2014 the ORC shall begin to notify its employees and the public about the availability of accommodation for applicants with disabilities in its HR processes with focus on:

  • job postings,
  • assessment and selection processes;
  • notice to successful applicants;
  • employee orientation packages;
  • return to work processes; and
  • requests from employees.

The ORC will ensure that individual accessibility is considered during its performance management, career development and advancement and redeployment processes.

Workplace emergency response information

Ongoing, the ORC will commit to providing individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability in the prescribed manner.

ORC Multi-Year Accessibility Plan

We would like to hear from you


The Ontario Racing Commission (ORC) strives to improve accessibility for licensees with disabilities. We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities. Please contact the ORC in person or by mail at 10 Carlson Crt, suite 400, Toronto, M9W 6L2 or at (416) 213-0520 or by email to share your comments.

Please find the forms attached for your convenience.

Customer Feedback Form 1
Customer Feedback Form 2

Upon request, this document will be provided in an accessible format.

ORC Google Location 10 Carlson Court

Suite 400

Toronto, Ontario

M9W 6L2

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